Be in the know.
Understanding what is happening inside your stores is important, but what is happening in your competitors’ stores? How are you stacking up against the competition?
Our retail audit solutions offer you several auditing options that aim to keep you in the know:
- Competitive pricing audits – understand price change opportunities and make
changes in real time
- Customer service audits – how do you stack up compared to your competitors when it comes to overall customer service in store?
- Mystery shopping – Ensure that you Customer Service standards and behaviors are being implemented in the store by creating a positive Mystery Shopping program. Reward those that shine and make corrections where needed.
- Online audits – pricing, speed of delivery, return procedures and overall
online customer service it makes a difference online. How do you measure up?