Our Formula
Why do people shop at a small Boutique as opposed to a Department Store? In general, it’s because it offers a service experience that is different, exclusive and often unique. Storesupport looks to capture that small Boutique feel and make your experience a memorable one. In a time when technology is at the forefront, the fundamentals often get overlooked. Our objective at Storesupport is to simplify and not complicate a project by identifying what is most important to you. Storesupport follows a basic formula which ultimately leads to great achievements and as your partner, your success is our business!
Storesupport is a provider of people resources that is focused on the retail environment and the promotion of brands in and out of stores. We specialize in supporting our partners by maximizing sales, increasing promotions, maintaining quality assurance and measuring performance. Our goal is to serve as an expert to our clients. Whenever our customers have a requirement that in one way or another involves a store, or a brand we always have solutions.
Our value statement outlines the 6 key principles that guide our organization:
Quality
Everything we do should be of the highest quality. What does quality mean for us? Obviously, we must deliver what our customers expect in the best and smoothest possible manner. We must live up to the expectations our customers have of us. We sometimes make mistakes– that’s human. However, we must correct them as soon as we have become aware of them. Our dream would be to see the mistakes before they occur. That would save us from making any mistakes at all. Just as important is the way in which we ourselves treat each other. We must respect each other and the work we perform. Different tasks require different people. No-one is worth more than anyone else. Regardless of our place on the hierarchical ladder. We simply have different tasks, different duties. We also need to give each other the conditions necessary to perform our duties in the best possible manner.How would you like to be treated as a customer or an employee?
Knowledge
It is important to be knowledgeable about what we do. In order to be an asset to our customers and to ourselves, it is important to possess cutting-edge skills in the services we provide. Knowledge can be acquired in different ways. We can learn from training, of course, but also from the experience we gather, from the workplace and from life in general. It is not unusual to have all kinds of knowledge available inside and outside the company. And don’t forget: you can always make your way to various solutions just by asking questions. The solutions lie within closer range than you might think.
Don’t forget, either, that it is your own responsibility to convey to those around you if there is knowledge that you or your co-workers need to acquire. Ask yourself the question, what can I do to acquire greater knowledge or experience within my area? Knowledge is Power
Flexibility
At Storesupport, nothing is static. Every assignment we receive is usually different from the next. Here, we must often stretch limits in order to achieve what the customer expects of us. Some assignments must be solved for the short term, and at short notice. In such situations, we have to be creative. Some assignments are quite unique; we need to be extremely open-minded in order to resolve them. Sometimes, to get the job done we need employees who are open to new and unconventional solutions. Nothing is set in stone. No assignments are impossible, and there are no ‘magical’ solutions. Flexibility is strength
Communication
How do we talk to our colleagues and our customers? Do we convey our message clearly? Have we checked to see if the message we’ve sent has been understood in the way we expected it to be understood? When we ourselves receive information, do we check to see if we’ve understood the information in the way in which the sender wanted us to understand it? Do we ask questions about the information we receive, or that we ourselves deliver, to ensure that we understand, or are understood, correctly? These are questions that are important when we communicate with each other.
If we make use of such questions when we exchange information, we minimize the risk of misunderstandings or of something being left out. People have been talking to each other since the beginning of time. So we shouldn’t try to make it more complicated than it is. Talk to each other in a straight forward, simple and friendly way
Security
Some people consider ‘security’ to mean strong finances. Others consider it to mean a strong organization. Yet others consider ‘security’ to imply knowledgeable and competent employees. At Storesupport, we are all of those things. We are the company that is a secure employer for our employees. We are the secure supplier to our customers, the supplier that will be there tomorrow, the supplier with vast knowledge within the sectors in which we operate. No job is too small, too large or too complicated. Our strong resources enable us to invest in our employees, in our customers, which creates loyal and solid relationships. Let us prove to you that we are a safe company
Engagement
Enthusiasm-The word ‘enthusiasm’ is full of energy. Showing interest in our customers, our employees, and the tasks we are confronted with. Doing everything we can to carry out the task in the best way we can to ensure complete satisfaction. If we have the right enthusiasm, the other values we’ve discussed become superfluous. They are part of everything that ‘enthusiasm’ implies. With the right energy, things like quality, knowledge, security, flexibility and communication will follow, automatically. The desire to satisfy our customers’ and employees’ needs and expectations is paramount. Energy + Will = Engagement
We believe a positive attitude is the key to achievement!
